Create Your Own Q&A Site

Plans & Pricing

For a Limited Time, All Plans are Free for 30 days

Your own powerful Q&A site, in less than 2 minutes

Basic

$15 per month
paid yearly

$19 month-to-month

Professional

Most popular

Create Site

$39 per month
paid yearly

$49 month-to-month

Business

Create Site

$199 per month
paid yearly

$249 month-to-month

Enterprise

Get Quote Request Demo
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Special Features
Responsive Design Responsive Design (Mobile/Tablet/Computer)  

Responsive Design (Mobile/Tablet/Computer)

Your users will be able to access your site easily on their iPhone, Android, and most other popular smart phone through a user friendly mobile version of the application. When users access the site on their mobile browser, they're presented with a mobile-friendly version of the site allowing them to easily ask questions, answer questions, and browse content through their phone. This keeps users active on your Q&A community from anywhere on almost any mobile device.

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Community Features  

Community Features

Turn on community Q&A features, allowing your users to answer questions, maintain a public profile, and be recognized for their contributions on leader boards.

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Members  

Members

There is no limit to how many members you can have on your Answerbase system.

Unlimited Unlimited Unlimited Unlimited
Gamification & Badges  

Gamification & Badges

Turn on gamification features, including reputation points and badges, to create proper incentive for your topic experts to continue contributing their expertise.

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Private Question Management  

Private Question Management

Effectively manage one-on-one Q&A interaction with individual users, allowing you to support an individual user's private inquiry when necessary.

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Actionable Insights  

Actionable Insights

Answerbase gives you insights on questions, answers, and users that require attention, giving you all the necessary information to best facilitate and take advantage of Q&A interaction and content.

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E-Commerce Module  

E-Commerce Module

Product-focused Q&A for online retailers to increase conversion rates and attract brand new customers.

10,000 Products 50,000 Products 150,000 Products Unlimited Products
Search Engine Optimized  

Search Engine Optimized

Answerbase is optimized to be indexed easily by all the major search engines and is ranked well for relevant searches. Dynamic page titles and meta text, keyword based URL's, internal link building, and dynamic sitemaps are just a few of the elements that gives the user generated content on your Q&A site the best possible exposure. That organic traffic drives new visitors to your site and contributes to quick and consistent growth to your site and service.

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Video/Image responses  

Video and Image Answers

In order to give the best possible answers, experts are able to submit both image and video answers when responding to a question. This multimedia functionality allows experts to be able to respond in the most adequate way and thus contribute with the highest quality answers.

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Vote on Answers  

Rate the Answers

All answers can be voted on as being helpful or not by your community, allowing the system to identify the most quality answer for each question and displaying the best answer at the top. This clearly identifies the most effective answers for future users who have the same or a similar question. Experts receiving positive votes for their quality contributions receive additional points, helping them climb the leaderboards and earn recognition.

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Staff Expert Answers  

Staff Answers

Answerbase gives you or any of your staff the opportunity to highlight answers as official “Staff Answers”. These answers are clearly distinguished from normal community answers, letting your community be aware that those answers have been provided by the official administrators of the site.

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Question/Answer Comments  

Question/Answer Comments

You're able to choose whether you'd like your system to support comments for questions and/or answers. This functionality allows users to add comments to questions or answers, giving them the ability to clarify communication and make sure each need is addressed effectively.

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Rich Text Editor  

Rich Text Editor

Supports rich text editing features on both questions and answers including linking, bolding, italicizing, and underlining text.

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Featured Content & Members  

Featured Content & Members

Feature specific content and members on your site, giving special recognition to those feature items by pinning them to the top of the lists as users browse your platform.

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Code Snippet Sharing  

Code Snippet Sharing

For development teams, easily share code snippets with syntax highlighting, to effectively problem solve when developing software.

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Create Articles  

Create Articles

As you recognize popular requests from your audience, you can create more in-depth articles to really do a deep dive on a particular topic. Those articles can be easily searched, browsed and referenced alongside the Q&A content.

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SLA Reminders  

SLA Reminders

Set your service level agreement (SLA) time-frame when you need questions answered by, and we'll make sure you're reminded if any questions still are pending an answer.

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Collaboration Notes  

Collaboration Notes

Communicate with your colleagues with internal notes on each question, in order to collaborate and most effectively answer and manage each inquiry.

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Answer Drafting  

Answer Drafting

Save drafts of your answers to either work on later or to collaborate with other team members in forming the best possible answers.

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Content Insights  

Content Insights

See valuable information about the demand and quality of your content, providing you with insights in what content you should focus on and even build more in-depth posts about.

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Schedule Content Reviews  

Schedule Content Reviews

Schedule your content to be reviewed periodically, always ensuring that your content is up to date.

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Document Attachments  

Document Attachments

Allow your users to attach a variety of files to questions or answers, giving them the ability to help each other with more detailed documentation.

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Group Management  

Group Management

Organize your members into different groups, giving each group the appropriate content access and functional permissions that you designate.

5 Groups Unlimited Groups
Customization
Interface Customization  

Interface Customization

Customize your site to reflect your brand. Basic customization gives you the ability to add your logo and select your color scheme. Advanced tools allow you to reskin your entire platform with custom HTML markup as well as CSS customization.

Basic Advanced Advanced Advanced
Your Domain Name  

Use Your Own Domain

You can point your own domain name to your Answerbase site so the system reflects your desired URL and branding. We will direct you how to easily have your Q&A system on its own domain (www.yourdomain.com), a subdomain of an existing site (answers.yourdomain.com) or we also support the ability to use a subdirectory on an existing site (www.yourdomain.com/answers).

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Custom Advertising  

Your Own Advertisement

You can easily take advantage of advertisement as a revenue stream on your Q&A site. There are various areas throughout the platform that are designated for you to put revenue generating advertising or widgets, so you can have your site start working for you. Answerbase does not advertise on your site and anything you earn is yours completely.

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Multilingual Interface  

Multilingual Interface

The public interface of the Answerbase Q&A platform can be displayed in a number of different languages, for effective integration into sites globally.

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Transactional Emails  

Transactional Emails

Customize the text of every email that goes out to your users, ensuring that each message to your audience is communicated exactly as you’d like.

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No Answerbase Ads  

No Answerbase Ads

We will not display advertising banners, anywhere on your site, allowing you to have all the advertising space for your own advertising purposes.

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White-Labeled  

White-Labeled

White labeling your platform ensures that the branding throughout the service is 100% focused on your company, without any mention of Answerbase.

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Custom Development  

Custom Development

Whatever ideas, new functionalities or integration requirements you may have, our development team will communciate with you about your needs and make those requests a reality. You have full control over your system and how it will display and act, and our team will proactively manage all custom development projects to make sure your requirements are implemented quickly and with full attention to quality.

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Social Media
Social Login using Facebook, Twitter, LinkedIn, and Google+  

Third party authentication

Your users can easily register and login using their profiles on Facebook, Twitter, LinkedIn, or Google+.

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Custom Widget Development  

Custom Widgets

Enterprise clients can take advantage of custom widgets developed to match your exact design and functionality requirements. our highly qualified development team is able to provide tailor-made solutions to satisfy all of your specific needs.

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Facebook Application  

Facebook Application

Add Q&A to your Facebook page so that Facebook users can easily ask questions to your community and also submit answers, without ever leaving Facebook.

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Administration
Export Your Data  

Export Your Data

Answerbase allows you to export your Q&A data at anytime. This allows you to effectively download your data if you decide to develop, manage and host your own Q&A site anytime in the future.

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Reporting  

Reporting

Building a succesful Q&A site requires detailed attention to your users activity. The reporting tools in Answerbase allow you to follow the progress of your site to the level you need, in order to successfully track and manage the growth of your site.
The Standard reporting gives you a general view of metrics such as new users, new questions and answers, users logged in during the last 30 days, users participating, and other helpful information that allows you to successfully grow your site.
The Advanced reporting gives you access to historical reports and provides further details on metrics including reporting on votes, direct questions, category subscriptions , clickthrough rates of the system emails, and all of the other reporting necessary to effectively manage a scaling platform.

Standard Advanced Advanced Advanced
Moderation Tools  

Moderate Your Community

Nurturing your community is essential for it to become successful and Answerbase provides you with all the moderation tools necessary to effectively accomplish this. With the ability to assign moderators by category, easily review unmoderated content, as well as unpublish or delete content such as spam makes sure that your community stays healthy and that you can monitor all of the activity on the site easily.

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Google Analytics Integration  

Google Analytics

You can create and integrate your own Google Analytics account easily into your Answerbase site, giving you even more detailed reporting on visitors, their navigation, and other detailed metrics which will allow you to more effectively manage and grow your system.

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Admin/Moderator Users  

Administrator Users

Depending on your plan you can assign anywhere from one to an unlimited amount of administrators and moderators for your Q&A site as your system’s traffic and activity grows, the ability to have multiple moderators and administrators allows you to effectively divide responsibilities between multiple team members. Answerbase’s moderation tools provide you with an excellent way to organize and manage the workload as it increases.

3 Unlimited Unlimited Unlimited
Profanity Filter  

Profanity Filter

Easily control the integrity of your site content through our profanity filter, defining and blocking inappropriate terms or phrases from posting.

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SPAM Controls  

SPAM Controls

Effectively block SPAM from your site through user-reported content and advanced tools to block offending users and/or IP addresses.

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Content Relationships  

Content Relationships

Easily relate other content you have available to Q&A content, effectively presenting all content that can assists in or supports fulfilling a user’s needs.

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Content Assignment  

Content Assignment

Have content assigned to members of your team based on topic, with the capabilities of reassigning content to other team members and effectively collaborate on responses.

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SEO Settings  

SEO Settings

You have the ability to set the platform to manage your meta data, robot.txt file, follow and no-follow settings, as well as page by page sitemap inclusion to ensure the content is seen by search engines as you need.

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Access Controls  

Access Controls

Restrict access to your platform to specific members, groups of members, or even IP addresses, to ensure that your content is only available to the members who you have identified. You can even designate access permissions for certain categories of content to users or groups that you define.

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Widget Reporting  

Widget Statistics

Taking advantage of the viral nature of the internet through widgets is important for starting your community, and as your system grows it becomes necessary to be able to measure your results. We give you access to widget specific reports, giving you detailed statistics about where your widgets are displaying across the internet and how often they are being displayed.

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Integration
Widget Builders  

Widget Builders

We give you a variety of widget builders which allow you to easily integrate Q&A functionality and content throughout your existing website. This allows your current website visitors to easily engage your new Q&A site. You're able to adjust each widget's colors, size, and content so it fits perfectly into your existing website.

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Question Import  

Question Import

Import seed questions via a csv file to quickly populate your site with relevant data.

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User Import  

User Import

Import your current database of users and their data by using our easy-to-use CSV import tool.

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API  

API Integration

Answerbase's Application Programming Interface (API) empowers you to accomplish even the most sophisticated integrations or even build your own Answerbase-powered Q&A applications.
Our Standard API allows you to easily pull and display system content such as the latest questions, popular solutions or featured experts.
With the use of our Advanced API, you have the access to all of the content API as well as the ability to manage functional API which facilitates actions such as asking a new question, answering a question, voting on answers, and updating user information. All of these actions can be accomplished right from your own interface via the API.

Standard Advanced Advanced
Single Sign On  

SSO Integration

If you already have an existing userbase on your site, it's essential that they can interact seamlessly with your new Q&A site. Through Single Sign On integration your users can continue to register and sign in on your current website, and the Q&A site will interact smoothly with that process and register whether the user has been authenticated or not.
The Standard SSO provides you with an easy method to accomplish a seamless SSO and how to effectively integrate your login and registration with the Answerbase platform.
For the Custom SSO we adapt our SSO integration to whichever guidelines you're currently using. Our team will communicate with yours to identify your desired method of integration, and we will work to accomplish the SSO as you desire.

Standard Custom
Managed Setup and Integration  

Managed Setup and Integration

All enterprise installations are set up with their own instance of the Q&A system and database, and our team proactively manages the entire setup and integration process for you. You will be communicating with an experienced account manager who will coordinate directly with your team members, proactively managing every aspect of the installation to make sure everything goes as smoothly as possible.

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Service and Support
Redundant Hosting  

Redundant Hosting

Answerbase is supported on a redundant hosting environment, allowing us to provide a superb performance and uptime for all our clients. Serving clients with tens of millions of transactions per month, the Answerbase platform is optimized to effectively manage your Q&A activity as your site scales.

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Help Export Your Data  

Data Export

All of the data for your Q&A site is owned by you. If you want the data to run your own reports or even want to switch to a different provider or create your own system, you are free to get all of your data whenever you desire.

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Email Support  

Email Support

Our supporters are ready to provide you with quick and knowledgeable answers to any of your support questions. During scheduled or unscheduled maintenance of the system, including any unforeseen technical or networking issues in the case they do pop up, our team will work swiftly to make sure the system stays up and running and will keep you updated on the progress as those maintenance procedures take place.

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Phone Support  

Phone Support

The business and enterprise plans will give you access to a designated account manager who you will be able to contact by telephone if you need immediate assistance, and they will manage your questions and make sure your needs are addressed. This level of support ensures that you’ll have customer service you’d expect as you maintain and continue to grow your Q&A site.

Business Hours 24/7
Education and Training  

Education and Training

Enterprise clients have access to one on one or group web-based training sessions, giving instruction regarding system use and all of its available functionalities. An experienced and knowledgeable Answerbase staff member will be available to answer your specific questions, making sure that you and your team has all of the information they need to successfully manage and grow your Q&A site.

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Individual Quality Assurance Site  

Quality Assurance Site

Testing out your changes directly on your live environment can lead to small disruptions to your site and service. We provide all Business and Enterprise clients with a fully functional QA site that enables you to effectively preview and test changes before pushing them into production.

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