Knowledge Base Q&A Software


Answerbase creates content that impacts your bottom line, select the solution that best fits your goals.

ecommerce

Up to 75% of questions that ecommerce merchants answered through Answerbase product page Q&A convert to a sale.

knowledge-base

Reduce incoming inquiries by up to 60% while still providing an excellent customer support experience to your users.

community

Answerbase community support helps engage and retain customers while answering up to 97% of new questions.

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Valuable Content, Efficiently Shared

Question & Answer Content

Question & Answer Content

Common questions only need to be answered once and for all, saving your company’s resources and your users’ time.

How to Articles

How to Articles

Expand on popular Q&A topics by creating a longer formatted how-to article, giving your users a deep dive on valuable topics.

File Repository

File Repository

Share relevant files and documents with users that will satisfy their inquiries and that they can easily share with others.


Launch a Knowledge Base in Minutes

The Answerbase Q&A knowledge base facilitates users being able to ask questions, browse existing content, and receive quality answers quickly. Each knowledge base comes with administration and moderation tools to manage the content, users and activity.

  • Visitors ask questions and receive quick and effective answers
  • Comprehensive administration and moderation tools
  • Flexible customization and integration capabilities
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Join our family of customers

adobe
autotrader
betty-crocker
angies
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We appreciate your excellent service and consider Answerbase an invaluable tool for our company.
Stephanie Weaver
Pingora Consulting

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Essential Knowledge Base Tools

Q&A Widgets & Widget Builders

Q&A Widgets & Widget Builders

A​nswerbase provides a number of Q&A widgets so you can easily integrate Q&A functionality into your existing website. These widgets allow users to ask questions and receive answers right on your very own pages.

Single Sign-­On, Login and Registration

Single Sign-­On, Login and Registration

​​Single sign­-on authentication allows for seamless integration with your current login and registration. For sites without login and registration, Answerbase provides that for you including social sign­in through the popular social networks.

Manage User Accounts & Profile Management Tools

Manage User Accounts & Profile Management Tools

​​​Manage each user account associated with your Q&A platform, including users with question inquiries or your subject matter experts. Your administration site enables you to easily manage their accounts and profiles.

Customizable Responsive Design

Customizable Responsive Design

​Answerbase supports a customizable responsive design, allowing you to facilitate Q&A interaction for your users whether they’re on their computer, tablet, and mobile phones. The design is customizable to integrate seamlessly with your current site.

Developer API

Developer API

​​Answerbase has a comprehensive suite of developer APIs, to help you create a Q&A solution that meets your specific needs or allow for more custom integration within your web properties, mobile or tablet applications, or any other number of uses

Categorization & Tagging

Categorization & Tagging

​​​​Answerbase supports both hierarchical categories or tags to classify your content. Regardless of which taxonomy method you choose to support, Answerbase provides you with the management tools to effectively arrange content into useful groups.

Community Q&A Capabilities

Community Q&A Capabilities

​Unleash the true power of the internet by allowing users to contribute their own answers to the questions that are posted, letting the most knowledgeable sources on any subject provide the best possible answers.

Content Moderation & Management

Content Moderation & Management

​​E​xtensive content management and moderation tools allow you to easily distribute, review, approve, and manage your Q&A content. Capabilities include new inquiry assignment, reporting tools, spam controls, and all the other features you’d need.

Insights & Analytics

Insights & Analytics

Answerbase provides you with valuable insights on trending topics, current content gaps, as well as content quality gaps so you can focus on your audience’s biggest needs and take steps to make sure those needs are met with great content.

On Top of All That, Exceptional Service!

Performance & Scalability

Performance & Scalability

​Answerbase powers Q&A for some of the world’s most respected brands. With the ability to enable features based on your needs, and scale up those features as your activity grows, the Answerbase solution effectively serves companies of any size.

Service & Support

Service & Support

​Answerbase proactively manages the platform and communication with our clients to ensure you’re taken care of and everything is running smoothly. This level of service and support helps ensure that both you and your users have a great experience.

Start a free trial and experience the benefits of using Answerbase today!

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