When considering adding community to your website to increase engagement and the overall customer experience, at first glance you may have trouble deciphering what’s important and what’s not. Below, we’ve answered four questions that are integral to understanding and implementing any kind of community to your site.
1. Why is community engagement so important? Community engagement is not only the future of customer service it is the NOW of customer service. Providing an avenue for customers to interface with staff as well as other passionate customers will increase return traffic to your site as well as provide valuable content to your site. It will make first time customers loyal fans and loyal fans product evangelists.
2. What are my options for adding community to my website? There are a few different directions you can go here. Forums, blogs, private messaging, photo sharing, and utilizing video can all be good additions. What sets Q&A apart from all the other options though is that it makes it easy for users to find the information they’re looking for.
3. How can I add a q&a system? You can test drive our question and answer system for a solid two weeks before making your decision. The best way to know if this is the right match for you is to try it out. Take a look around and see for yourself how intuitive Answerbase’s design is. Our customization options can’t be beat. Signing up takes less than five minutes.
4. What results can businesses expect by adding a community q&a? Time after time our clients have seen marked growth by implementing our answer sites software. We have hard data that shows that adding our q&a system will draw new search engine traffic to your site. And new traffic means new business.