Launch Your Support Portal in Minutes

The Answerbase customer support knowledge base facilitates users being able to ask questions, browse help content, and receive answers quickly. Each knowledge base comes with administration and moderation tools to manage the content, customers and activity.

  • Customers ask questions and receive quick and effective answers
  • Comprehensive administration and moderation tools
  • Flexible customization and integration capabilities
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Customer Support Portal

Share help content in the format that will most effectively satisfy your customer's needs.

Question & Answer Posts

Question & Answer Posts

Common questions answered once and for all, formatted to recognize repeated inquiries to save your company’s resources and your customers time.

How to Articles

How to Articles

Expand on popular support inquiries by creating a longer formatted how-to article, giving your customers a deep dive on topics they want in-depth knowledge on.

File Repository

File Repository

Share relevant files and documents with customers that will satisfy their support inquiries and that they can easily download and share with others.

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The idea was to support the growth of Workana without implying a great growth in the level of questions to our support team. We found that Answerbase was very simple to use and administrate. It has good tools to moderate and measure results. It is easy to integrate and has all the necessary tools.
Lucas
Workana

Working hard for you and your customers


Saving Time

Saving Time

New customer support questions are matched with already available answers, reducing duplicate inquiries and saving everyone's time.

Sourcing the Best Answers

Sourcing the Best Answers

Relevant staff are notified to address new questions, and you can also open it up to product evangelists and other SMEs to contribute their expertise.

Optimized for Search Engines

Optimized for Search Engines

Your support content is optimized to rank well on search engines where customers are lead to your site, where you control the message to satisfy their support needs.

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Everything you need from customer support software

Answer Autosuggest

Answer Autosuggest

Prevent Duplicates

Prevent Duplicates

Inquiry Assignment

Inquiry Assignment

Response Reminders

Response Reminders

Satisfaction Feedback

Satisfaction Feedback

Inquiry Insights

Inquiry Insights

Keyword Search

Keyword Search

Browse by Topic

Organize by Topic

Join our family of customers

adobe
autotrader
betty-crocker
angies

Excellence in Service & Support

Answerbase has been committed for more than 12 years to providing great technology that produces measurable business value, partnered with unparalleled customer support.

We appreciate your excellent service and consider Answerbase an invaluable tool for our company.
Stephanie W.
Pingora Consulting

Try Answerbase free for 30 days!