Self Help Q&A Knowledge Base Software


Q&A Content

Q&A Content

Common questions only need to be answered once and for all, saving your company’s resources and your users’ time.

How-to Articles

How-to Articles

Bring all of your company’s information and materials online, allowing users to access content on any device from anywhere.

Document & File Library

Document & File Library

Share your organization's files and documents with relevant staff, allowing them to easily access the latest versions available.

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The idea was to support the growth of Workana without implying a great growth in the level of questions to our support team. We found that Answerbase was very simple to use and administrate. It has good tools to moderate and measure results. It is easy to integrate and has all the necessary tools.
Lucas
Workana

Valuable Content Shared Appropriately


Private or Public Systems

Private or Public Systems

Your knowledge base can be set to be shared privately within an organization, publicly to support customers, or a hybrid of both.

Manage Your Users

Manage Your Users

Identify role-based permissions for users to give them the appropriate permissions to view, create, or manage your content.

Organize Your Teams

Organize Your Teams

Identify the user groups, teams or departments you support, and the content that they’ll have access to.

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Well-managed content saves time

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Answer Autosuggest

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Duplicate Prevention

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Keyword Search

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Browse by Topic

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Schedule Reviews

content-insights

Content Insights

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Content Feedback

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Content Flagging

Integrate, administrate, and moderate


Responsive Design

Responsive Design

Users can browse content effectively on any device

Moderation Tools

Moderation Tools

Appropriate staff ensures content shared is reliable and up to date.

Customize

Customize

Reskin the interface to fit your own brand’s online presence

Insights & Analytics

Insights & Analytics

Identify high-value content that your users are demanding.

Integrate

Integrate

Use our widgets and API to seamlessly integrate your content

Single Sign-On

Single Sign-On

A seamless login experience for your users.

Workana Case Study

Learn how Workana worked with Answerbase to reduce their incoming incoming inquiries by over 60% while still providing excellent support and answers to their community of users.

Workana is the largest Latin American freelancing platform, supporting over 1 million freelancers as they work on tens of thousands of freelance projects for companies all over the world.
The problem – Managing a growing number of support inquiries without reducing support quality.  As Workana’s community of freelancers and customers continued to grow, so did the questions coming into their support team. Workana had to figure out how to efficiently deal with all of those incoming questions without sacrificing support quality, and without breaking the bank….

workana

Plans start at just $19 per month!

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Excellence in Service & Support

Answerbase has been committed for more than 12 years to providing great technology that produces measurable business value, partnered with unparalleled customer support.

We appreciate your excellent service and consider Answerbase an invaluable tool for our company.
Stephanie W.
Pingora Consulting
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