Answerbase - Workana Case Study
Learn how Workana worked with Answerbase to reduce their incoming incoming inquiries by over 60% while still providing excellent support and answers to their community of users.
Workana is the largest Latin American freelancing platform, supporting over 1 million freelancers as they work on tens of thousands of freelance projects for companies all over the world.
The problem – Managing a growing number of support inquiries without reducing support quality. As Workana’s community of freelancers and customers continued to grow, so did the questions coming into their support team. Workana had to figure out how to efficiently deal with all of those incoming questions without sacrificing support quality, and without breaking the bank….