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Answerbase Privacy Policy

This Privacy Policy covers the privacy practices of Lumin Creative (Lumin Creative, S.L.), a Barcelona company, and our Affiliates ("Lumin Creative" "we" or "us"), along with the Sites on which this Privacy Policy is posted (the "Sites" or "Site") and the services available through our Site (the “Services”). The Privacy Policy also explains the choices you (“your” or “user”) can make about the way your Information is collected and used through our Site or Services.

What We Do: We provide an the on-demand Q&A knowledge base and community Software as a Service solution through Answerbase.com.

Our Privacy Practices: While using our Sites and Services, and as part of the normal course of business, we may collect personal information ("Personal Information") about you. We want you to understand how we use the information we collect, and that you share with us, and how you may protect your privacy while using our Sites.

Your Consent: When you provide your Information to us, you consent to the collection, storage and use of your Information by us, our Affiliates and third parties in accordance with the terms set out in this Policy. "Affiliate" is any legal entity that controls, is controlled by or is under common control with Lumin Creative.

You are not legally required to provide us with your Personal Information, however, some of the Services require you to do so pursuant to this Privacy Policy. In these cases, if you choose to withhold any Information requested by us, it may not be possible for you to access certain Services. By visiting our Sites, or using our Services, you expressly consent that any information that we collect from or about you directly through this website, including Personal Information, anonymous information, and aggregate information (collectively, “Information”), will be handled as described in this Privacy Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service are incorporated by reference into this Privacy Policy.

Before submitting your Information to us, please read this Privacy Policy carefully. By accessing and using our Sites and Services, you are accepting the practices described herein.

What information we collect from you and why we collect it

Types of Information: To enable you to take advantage of our services, we collect certain types of Information from you, such as during registration or as you use the Service. This Information may include your first and last name, organization you work for, job title, telephone number, postal address, email addresses, and billing information. We receive, store and share this Information with our Sites and Affiliates.

Legitimate Purpose: We collect this Information to support our legitimate interests in conducting our business: (i) to operate our service; (ii) to fulfill your requests; (iii) to manage your account; and (iv) to respond to your questions, concerns, or customer service inquiries. We retain this Information only for as long as is necessary for the purpose(s) for which it was collected.

Content: If you participate in our support forums or other social areas of our Sites, your participation (including the content you post, your name, and a link to your profile) may be shared with our Sites and Affiliates.

Cookies: Answerbase.com, just like nearly every other website on the internet today, utilizes cookies to enhance online user experience. Below, you will see detailed information about what cookies are and which types of cookies we use.

Cookies are small text files that are generated by the website that you are viewing. Cookies allow the website to store information as the user navigates between web pages. This allows the website to help specific computers to better communicate with the website.

All of the cookies used by Answerbase.com are safe for the user and they only store information that is used by the browser. These cookies cannot execute codes and they cannot be used to access content on the end user's computer. Many of these “cookies” are necessary to ensure the proper functioning of the website and they cannot contain malware of viruses. Other cookies help user experience by storing page preferences, language preferences, as well as information about previously viewed content. This information is stored by cookies and utilized to enhance user experience.

Cookies are essential for ensuring the proper functioning of Internet web pages and they also provide for many advantageous features as well as interactive services. These services help with navigation and they improve website usability. Cookies cannot harm your computer and they are mainly used to identify and resolve errors and problems of navigation.

To enhance our understanding of your interaction with our site, we may use cookies and IP trackers which are external files we place in your computer to collect data for statistical purposes, including: which pages you’ve visited, how you came to our site, when you were last active on the site.

Cookies, by themselves, do not tell us any personally identifiable information other than your IP address, however they may store personal data that you provide us on the web forms. The user may voluntarily de-activate and/or eliminate cookies by following their Internet browser instructions.

This site may also include but not limited to, services such as Google Analytics and Google Retargeting, systems that use "cookies" to display publicity content that relates to the pages viewed by the User. When you access a Site that uses these services and click on it, a cookie is introduced into your computer allowing these systems to collect the information about your activity, in order to manage and publish advertisements through third party advertisement programs. By using this site, you consent to the processing of data about you and these services in the manner and for the purposes set out above in accordance with these service provider policies.

We partner with third party ad networks to manage our advertising on other sites. Our ad network partners use cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.

Third Parties: We may also obtain Information about you from our Affiliates, business partners and independent third-parties.

How We Use Your Information to Support Our Business

We use the Information you share and we collect about you primarily for the legitimate interest of administering our business; (i) for registration and to manage your account, including to facilitate your access to and use of our Sites; (ii) to enable us to publish submitted content; (iii) to respond to your questions and requests and otherwise customize your experience; (iv) to measure interest in and improve our products and services; (v) to notify you about special offers available from us, our Affiliates or Partners, which may be of interest to you; (vi) to resolve disputes and troubleshoot problems; (vii) to prevent prohibited or illegal activities and disclose to legal or government authorities upon lawful request; (viii) to enforce our policies; and as otherwise described to you at the point of collection; (ix) to periodically send notifications to users who previously signed up for a free trial or paid subscription, in order to communicate about Service updates you may be interested in the future.

With Whom We Share Your Information

We may, in administering our Sites and Services to provide you the best possible online experience, share your Information with our Affiliates and with the following entities:

  • Third-party vendors who help us administer our Sites and Services may access and collect Information only as needed to perform their functions and are not permitted to share or use the Information for any other purpose (e.g., marketing, customer service, business analytics, payment processing).
  • Legal Process. We will share your Information in response to court orders and legal process; to defend against legal claims; or as otherwise required by law; when we believe it is necessary to investigate and prevent or protect and defend our rights, property, or safety as well as those of our customers; or in connection with a corporate transaction, such as a divestiture, investment, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We will notify you before we share your Information with third parties for reasons other than those listed above, and you will have an opportunity to opt out of such sharing. We also may share aggregate or anonymous information about you (which does not contain any personal information) to develop content and services and further improve your experience of the Service.

How You May Access Your Information

Whenever possible, you can update your Personal Information directly within your account settings section or profile information settings section of your administration environment. You may also access, review, correct and update your Personal Information or close your account by sending an email to use per the notice section at the end of this Privacy Policy.

While we generally retain Information for so long as it may be relevant to the purpose for which it was collected or submitted, we also may retain certain Information associated with your account in our archives for analytical, archival and business continuity purposes.

Individuals in the European Union and some other jurisdictions outside the United States, in addition to the rights above, have certain legal rights (i) to obtain confirmation of whether we hold Information about them, (ii) to access the Information we hold about them (including, in some cases, in portable form), and (iii) to correct, update, amend or delete in appropriate circumstances such Information. These data subjects may also object to our uses or disclosures of their Information or exercise legal rights to withdraw their consent, though such actions typically will not have retroactive effect. They may also have the right to lodge a complaint with the relevant EU data protection supervisory authority. However, we encourage you to contact us first, and we will do our very best to resolve your concern.

To exercise these rights, please contact us via the contact information at end of this Privacy Notice.

Your Choices With Respect to the Collection and Use of Your Personal Information

You have choices with regard to how your Personal Information is collected and used.

Informed Consent. We will always inform you at the point of collection as to how your Personal Information will be used so that you can make an informed decision. You may choose not to provide us with any Personal Information about yourself and your preferences, although it may be needed to provide you with the Service or customize and get the most value from your experience of the Service.

Unsubscribe. While data privacy laws permit us to send you communications related to administration of your services without including an unsubscribe option (e.g., service announcements and messages relating to your account), we will, where legally required, provide users with an option to unsubscribe from our non-administrative emails, such as our promotional and marketing communications.

Access and Review. As described above, you may access, review, correct, update and delete the Personal Information we hold about you as described above.

Set Preferences. Also as described above, you may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Sites or Service may be inaccessible or not function properly.

Right to Lodge Complaint. You also have the right to lodge a complaint with a data protection supervisory authority regarding the processing of your Personal Information.

How We Safeguard Your Information

We are committed to safeguarding the Information you share with us. While we, like any website provider, cannot guarantee your security on the internet, we have implemented administrative, technical and physical security controls to help prevent unauthorized access, maintain data security and ensure proper and effective use of the data we collect.

In addition, only authorized employees are permitted to access Information, and only for permitted business functions. We employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your Information.

In the end, you are responsible for activity on our Sites and the Service conducted with your credentials and for maintaining the secrecy of credentials that may be used to access your Account or Service; and you must immediately report to us, per the contact information at the end of this Policy, any suspected unauthorized activity.

Period During Which We Keep Your Personal Information

We will retain your Personal Information only as long as it is necessary for the purposes to which you consent under our terms and conditions and this Privacy Policy, or as is required by applicable law, and then we will delete it.

To ensure we comply with Spanish tax law we keep certain information about your account, including but not limited to basic Personal Information (name, address, contact details), for a minimum of 6 years after which time it will be destroyed. If your information is used for marketing purposes it will be kept until you notify us that you no longer wish to receive this information.

Data Storage

Lumin Creative uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Answerbase Service. Although Lumin Creative owns the code, databases, and all rights to the Answerbase Service, you retain all rights to your Personal Information.

Children's Privacy

Our Sites and Services are intended for general business audiences and not for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected or received Personal Information from a child under 13 without parental consent, we will delete or destroy such Personal Information as soon as reasonably possible. If you believe we have collected Personal Information from a child under 13, please contact us via the contact information at the end of this Privacy Policy.

Visitors From Outside the US

If you are visiting our Sites or Services from outside the United States, you understand and agree that your Information may be transferred to, stored and used in the US where our servers are located and our central database is operated. While US data protection laws may not be as comprehensive as those in your country, we have taken steps to ensure that your privacy is protected. By visiting our Sites or using our Services, you acknowledge and agree that your Information may be transferred to our US facilities and those third parties with whom we share it as described in this Privacy Policy.

Changes to this Privacy Policy

Lumin Creative may periodically update this Privacy Policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Answerbase account or by placing a prominent notice on our site.

Please Don't Hesitate to Contact Us

If you have questions regarding our Privacy practices or this Privacy Policy, or if you would like to send us requests or complaints relating to our use of your Information, please contact us by emailing legal@answerbase.com or by Mail at: Lumin Creative S.L., Carrer de Sants 125, pral 1a, 08028 Barcelona, Spain.

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