Enterprise Questions & Answers Platform

The Answerbase enterprise Q&A platform automatically answers up to 80% of questions asked through existing help content, saving time for both users and businesses.

Effectively Answering Questions for Your Business

Answerbase ensures that your users can easily ask their questions and get the answers they're looking form within your enterprise's Q&A content, articles, or documentation.

Q&A Content

Q&A Content

Your users easily ask new questions and common questions are answered automatically, saving time for both your users and your business.

Web-Based Articles

Web-Based Articles

Answerbase brings to light questions that are highly demanded and justify doing a deeper dive in a longer format article, ensuring your users' content needs are met.

Document & File Library

Document & File Library

Your documentation many times has the answers your users are looking for, allow Answerbase to ensure that information is utilized to answer common questions.

symbol_quote
We found that Answerbase was very simple to use and administrate. It has good tools to moderate and measure results. It is easy to integrate and has all the necessary tools.
Lucas
Workana

Enterprise-Level Access & Organization

User Management

User Management

Organize your users by roles and responsibilities, distributing content and assigning access appropriately based on their role.

Content Access Permissions

Content Access Permissions

Choose which categories or pieces of content are accessible to appropriate users, based on their user type.

User Groups

User Groups

Organize your users into user groups, ensuring each group has the appropriate permissions and access privileges.

Enterprise-Level Question & Answer Tools

auto-suggest-answers

Answer Autosuggest

avoid-duplicates

Duplicate Prevention

search-knowledge-base

Keyword Search

flag-content

Browse by Topic

schedule-reviews

Schedule Reviews

content-insights

Content Insights

content-feedback

Content Feedback

browse-topics

Content Flagging

Enterprise-Level Administration & Integration

Single Sign-On

Single Sign-On

Integrate seamlessly with your current login and registration experience through single sign-on.

Moderation Tools

Moderation Tools

Moderate content and users, distributing responsibilities to appropriate staff and departments.

Customize

Customize

Your Q&A engagement can be customized to be consistent with your enterprise's styling and branding requirements.

Insights & Analytics

Insights & Analytics

Identify your business' content gaps and opportunities to create high-value content that your users are demanding.

Integrate

Integrate

Robust API and widgets enable you to seamlessly integrate Q&A into your websites and applications.

Workana Case Study

Learn how Workana worked with Answerbase to reduce their incoming incoming inquiries by over 60% while still providing excellent support and answers to their community of users.

Workana is the largest Latin American freelancing platform, supporting over 1 million freelancers as they work on tens of thousands of freelance projects for companies all over the world.
The problem – Managing a growing number of support inquiries without reducing support quality.  As Workana’s community of freelancers and customers continued to grow, so did the questions coming into their support team. Workana had to figure out how to efficiently deal with all of those incoming questions without sacrificing support quality, and without breaking the bank….

workana

Select Your Enterprise Question & Answer Solution

Select the enterprise Q&A solution that best fits your needs and goals below for more details.

Powering Q&A solutions for...

betty-crocker
abb-logo
thomson-reuters
autotrader

…and more.  To view some examples Schedule a Demo with a product specialist.

Enterprise Question & Answer Platform

Answerbase empowers your organization to leverage its employees and knowledge to ensure that common questions are answered in the most efficient manner, utilizing all of the information and human resources available to provide the requested information.   With up to 80% of inquiries answered automatically through a growing knowledge base of content, Answerbase empowers your users with the information they’re looking for while saving your organization time and resources.

Whether you’re looking to power a self-help knowledge base or full blown Q&A community….the Answerbase enterprise Q&A platform provides for those needs in both function and scale,.   We provide the necessary tools and services which gives you the ability to seamlessly integrate question and answer capabilities within their properties with the required security, support, features, and performance.

abb-enterprise-questions-answers

What are the benefits of using Answerbase Enterprise Q&A?

  • Enterprise-grade question and answer software with advanced administration and moderation tools
  • Fully custom HTML/CSS, Single Sign-On, and development to fit your exact requirements
  • Dedicated account manager, managing the implementation and monitoring of your system

Enterprise Q&A Software Administration and Moderation

Answerbase provides an enterprise-grade Q&A platform for your website, engaging and supporting your visitors needs while creating valuable content that drives new traffic. Your platform will come with all of the Q&A features necessary to effectively run an enterprise-level platform which includes advanced moderation and administration tools to help you effectively monitor and manage your community.

  • Enterprise-grade Q&A platform, allowing for effective community-driven problem solving
  • Question, answer, and user moderation for easy review of all content and members
  • Content reporting and spam detection, allowing for effective management of user generated content
  • Automated profanity and content filters, to help ensure quality content on your site

Fully Customized Public Interface, Single Sign-On and Development

Your system will be completely customized, without limitations, to fit your exact design requirements, single sign-on integration, or any new feature development needed to best serve your audience. We don’t fit you in an “out of the box” solution, but rather let you take advantage of all the rich features we currently have available while still providing you with complete flexibility in design and functionality.

  • Your system’s HTML/CSS as well as layout customized to match your exact design requirements
  • Custom development of new features and tools to satisfy all of your functional requirements
  • Custom Single Sign-On and integration options to work seamlessly with your existing website

Proactive Management and Monitoring of Your Q&A Platform

You will be assigned an Account Manager who’s responsibility it will be to make sure you’re completely satisfied with the service and platform. Our staff will proactively manage your account to ensure that everything goes smoothly for you from implementation of the platform to continued maintenance and service. You can focus your efforts on building your community and leave the management of the question and answer software to us.

  • Managed setup and integration, ensuring that you launch on time and everything is exactly as needed
  • 24/7 monitoring of up-time and performance, to ensure service continues without interruption
  • Managed development services, ensuring new changes are properly tested and published upon request

Select Your Enterprise Q&A Solution

Get more details about Answerbase’s enterprise Q&A platform by selecting your use case below.