Self-Help Knowledge Base that deflects and informs
Answerbase centralizes your help content — Q&A, how-to articles, and documents — so customers find answers themselves and your team stops answering the same questions twice. It's the capture and deflection stage of your product knowledge strategy.
Every support question is product knowledge waiting to be captured
A knowledge base shouldn't just be a place to publish help articles — it should be a system that captures what customers actually need to know. Answerbase turns repeated support questions into reusable, searchable knowledge, answers up to 80% of questions automatically, and shows you which content is in demand so you know what to build next.
Q&A content, how-to articles, and a document & file library in one place
Answer autosuggest resolves questions from existing content
Duplicate prevention keeps your knowledge base clean
Private, public, or hybrid sharing with role-based permissions
Content insights reveal what your users are demanding next
Q&A content
Common questions answered once and for all, saving your team resources and your users time.
How-to articles & docs
Bring all your company information, materials, and file library online and accessible anywhere.
Answer autosuggest
Up to 80% of questions are answered through existing help content before reaching your team.
Search & browse
Keyword search and topic browsing so users find help content fast on any device.
Permissions & teams
Role-based permissions and user groups to share content privately, publicly, or hybrid.
Content insights
Identify high-value content your users demand and the gaps you should fill next.
Take the next step in your Product Knowledge journey
Now that you've seen how this capability works, explore the next stage of the Product Knowledge platform.
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Helping Ecommerce Merchants Since 2013