Shoppers Bounce if They Can't Find Product Information

According to a recent Forrester Report, more than half (55%) of online shoppers are prone to abandoning their purchase when browsing through your Woocommerce store if they encounter difficulties in obtaining prompt answers to their inquiries. Insufficient product information or hard-to-access details frequently result in lower ecommerce conversion rates.


Customers Want Answers Immediately

According to a survey conducted by Netomi, an overwhelming 82% of respondents consider receiving an “immediate” response to their sales inquiries as either “important” or “very important.” Despite this clear expectation, it is surprising to note that the current average response time stands at a lengthy 11.5 hours. Another study by HubSpot adds further insight, revealing that a significant 60% of shoppers define “immediate” as a response within less than 10 minutes, regardless of whether it’s a marketing or sales inquiry.

Q&A Engagement has the Highest Impact on Conversions

According to a report by Steve Hutt, the Senior Merchant Success Manager at Shopify, Product Q&A had the most significant impact on conversions among different types of user-generated content (UGC). The data showed that engaged visitors interacting with product detail pages had a higher conversion rate when they engaged with Product Q&A compared to other UGC elements on the page, including Ratings, Reviews, and Visual Content.


Shoppers Are Less Likely to Purchase if Q&A Isn't on Your Woocommerce Product Pages

A recent study delving into the impact of product questions and answers has unveiled that insufficient Q&A content on a webpage can lead to reduced trust and conversions. The findings indicated that Woocommerce product pages without a Q&A section can cause around 24% of consumers to be less inclined to proceed with their purchase of the product.

Add Q&A to Your Woocommerce Site Today!

We fired up Answerbase Q&A on our product pages and it's been amazing for increasing sales.
Bill R. - Volusion Store

Product Q&A Done Effectively Lifts Conversion Rates

Answerbase offers a substantial enhancement to visitor engagement on your Woocommerce product and product category pages by highlighting pertinent user-generated questions. By prompting visitors to ask questions tailored to their individual requirements, the platform swiftly delivers automated responses, utilizing your product information and existing Q&A content. The remarkable results are clear, as merchants witness an impressive average boost of 441% in conversion rates when customers actively engage with Answerbase on their pages.

Automatically Fill Your Product Information Gaps

Answerbase proves highly beneficial to Woocommerce merchants as it furnishes them with customer questions sourced from Google and competitor websites, specifically tailored to the products they offer. This valuable data holds the key to comprehending the demand for information about their products, enabling them to bridge any informational gaps and bolster conversions when visitors arrive at their website. Additionally, Answerbase presents a Woocommerce FAQ Generator, simplifying the process of creating product and category FAQs for their Woocommerce site, thereby efficiently automating this crucial aspect of their business.

Convert More Customers Through Google Search

Effectively utilizing Answerbase serves multiple valuable purposes for Woocommerce merchants. Firstly, it plays a significant role in achieving your conversion rate optimization objectives. Secondly, it efficiently converts potential customers who are searching for related questions on Google. By incorporating Answerbase for Woocommerce SEO, you can publish your Q&A content, making it accessible to customers through Google Search Results. As a result, this approach drives more traffic to your website, ultimately enhancing the likelihood of increased product purchases.

Schedule a Demo for a Woocommerce Conversion Rate Optimization Consultation! Case Study

Learn how Rvupgrades worked with Answerbase to achieve year over year increases in organic search traffic while converting 75% of their questions asked into a new sale.

RVupgrades is one of the largest online retailers of RV parts and accessories, providing everything an RV’er needs to outfit their motorhome or camper. RVupgrades’ online storehas over 10,000 products available and has shipped over a quarter of a million orders.  As Rvupgrades serviced their existing customers, owner Bill Rowell recognized an opportunity in the types of questions they were getting…