When you’re looking to find software to power your ecommerce store’s knowledge base, there are several key features that will determine whether your knowledge base
Adding Q&A to the product page of your online store allows you to answer common questions about your products, literally “once and for all”, so
There are certain questions that pop up that require an answer from your company and designated experts, and you want to control that message for
You’re able to define an SLA (Service Level Agreement) response time for your Q&A activity, where you can define how quickly your team needs to
After years of polite distance, marketing and customer support are seeing each other in a whole new light – and making a powerful, exciting connection.
Many companies already know the benefits that come from implementing community support. Done well, peer-to-peer support can help businesses save time, reduce costs and offer
Customer support is a constant balancing act. On the one hand, you want to respond to customer questions and requests for help as personally and
If customer service is a big part of your business, CSR turnover can be a big problem. With turnover rates hovering around 33%, it’s no
What if you could do just one thing that would assure your company of retaining customers, getting more business from them and attracting new customers?
Customer support has traditionally been one of the most high-touch areas of operation for many businesses, conjuring up images of call centers full of live