Ecommerce Customer Service Software Recommendations
When you’re looking to find ecommerce customer service software, there are several key features that will determine whether your solution performs in a “Ho Hum”
Blog: Knowledge Base
How to Easily Add Q&A to your eCommerce Store’s Product Page
Adding Q&A to the product page of your online store allows you to answer common questions about your products, literally “once and for all”, so
Expand Your Content with Articles
You are able to grow useful content in a Q&A format to make sure that all of your audience’s questions are answered and their informational
Tips for Providing High Quality Customer Support More Efficiently
Customer support is a constant balancing act. On the one hand, you want to respond to customer questions and requests for help as personally and
Use Technology to Turn Around Your CSR Turnover Problem
If customer service is a big part of your business, CSR turnover can be a big problem. With turnover rates hovering around 33%, it’s no