“Moderation Area” is being Updated and Renamed as “My Work”
We have some exciting new updates that are scheduled for release in September, including an update to the “Moderation Area” functionality which will provide a
Blog: Archives
Customer Support and Marketing: A Match Made in Heaven…or at Least Online
After years of polite distance, marketing and customer support are seeing each other in a whole new light – and making a powerful, exciting connection.
When to Offer Community Support – And How to Do It Well
Many companies already know the benefits that come from implementing community support. Done well, peer-to-peer support can help businesses save time, reduce costs and offer
Tips for Providing High Quality Customer Support More Efficiently
Customer support is a constant balancing act. On the one hand, you want to respond to customer questions and requests for help as personally and
Use Technology to Turn Around Your CSR Turnover Problem
If customer service is a big part of your business, CSR turnover can be a big problem. With turnover rates hovering around 33%, it’s no
In Business, Thought Leadership Starts with Customer Support
What if you could do just one thing that would assure your company of retaining customers, getting more business from them and attracting new customers?
6 Ways to Improve Customer Support With Technology
Customer support has traditionally been one of the most high-touch areas of operation for many businesses, conjuring up images of call centers full of live
Tips to Focus Your Content on Topics That Bring Results
Write. Analyze. Refine. That’s the path to successful content marketing. Earlier this year, we offered tips on how to identify the best content marketing topics
5 Ways to Generate More Leads from Your Website
It’s easy to find ways to generate sales leads from your website – just Google the subject and dozens of ideas will turn up. But
3 Ways to Convert More Website Visitors into Customers
Driving more people to your website through SEO is great – but turning them into customers once they get there is even better. So what