After years of polite distance, marketing and customer support are seeing each other in a whole new light – and making a powerful, exciting connection.
Many companies already know the benefits that come from implementing community support. Done well, peer-to-peer support can help businesses save time, reduce costs and offer
Customer support is a constant balancing act. On the one hand, you want to respond to customer questions and requests for help as personally and
If customer service is a big part of your business, CSR turnover can be a big problem. With turnover rates hovering around 33%, it’s no
What if you could do just one thing that would assure your company of retaining customers, getting more business from them and attracting new customers?
Customer support has traditionally been one of the most high-touch areas of operation for many businesses, conjuring up images of call centers full of live
Write. Analyze. Refine. That’s the path to successful content marketing. Earlier this year, we offered tips on how to identify the best content marketing topics
It’s easy to find ways to generate sales leads from your website – just Google the subject and dozens of ideas will turn up. But
Driving more people to your website through SEO is great – but turning them into customers once they get there is even better. So what
The old saying “you get what you pay for” doesn’t always apply when you’re trying to drive search traffic to your website. Sure, paid search